MyTechDesk Blog
All you need to know about MyTechDesk...


August 2008
Aug
19
2008

MyTechDesk and Calaxy Asset Integration
MyTechDesk is now fully integrated with edZone Assets, a new asset management tool available in edZone.
7 comments left

June 2008
Jun
02
2008

Importing Requestors
Requestors can be imported into MyTechDesk. This feature makes it easy to upload requestor accounts.
3 comments left

May 2008
May
22
2008

Searching tickets/responses
The Ticket List screen allows tickets to be searched by entering the ticket number or keywords.
0 comments left

May
20
2008

Alternate location
Staff and requestors can assign tickets to an alternate location.
3 comments left

May
20
2008

Reset your password
Staff and requestors may reset their password. The new password will be sent out to users via e-mail.
0 comments left

May
19
2008

Improved ticket notifications
A complete ticket report is now sent out to requestors and staff members have the ability to add additional details to the notification email sent to requestors. They can also choose to include or hide ticket responses.
2 comments left

May
19
2008

Adding a custom field to the requestor interface
Group managers now have the ability to display some or all of the custom fields on the requestor's new ticket submission form.
0 comments left

May
08
2008

Improved Custom Fields
A group manager can define up to five custom fields in the system. These can be text fields or drop-down lists and may be used as filters in the list and report generator.
0 comments left

May
08
2008

Auto-filtering based on categories and locations
Ability to assign staff to specific categories and locations. This feature helps categorize tickets, which now auto-filter based on categories and locations.
0 comments left

May
07
2008

Ticket Follow-Up
Requestors now have the ability to follow-up on pending tickets, giving them an opportunity to add details about the problem they are experiencing.
0 comments left

May
07
2008

Requestor Ticket History
Requestors are now able to view their ticket history.
0 comments left

May
07
2008

Location, Location, Location
Adding locations to help with ticket management and workflow
0 comments left

May
07
2008

Ticket Cancellation
Cancelling a ticket from MyTechDesk
0 comments left

May
07
2008

Ticket To-Do Lists
A single ticket may have multiple to-do items associated with it, this feature will help manage those to-do's.
1 comment left


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