MyTechDesk Blog
All you need to know about MyTechDesk...
All you need to know about MyTechDesk...
August 2008
Aug 19 2008 | | MyTechDesk and Calaxy Asset Integration MyTechDesk is now fully integrated with edZone Assets, a new asset management tool available in edZone. 7 comments left |
June 2008
Jun 02 2008 | | Importing Requestors Requestors can be imported into MyTechDesk. This feature makes it easy to upload requestor accounts. 3 comments left |
May 2008
May 22 2008 | | Searching tickets/responses The Ticket List screen allows tickets to be searched by entering the ticket number or keywords. 0 comments left |
May 20 2008 | | Alternate location Staff and requestors can assign tickets to an alternate location. 3 comments left |
May 20 2008 | | Reset your password Staff and requestors may reset their password. The new password will be sent out to users via e-mail. 0 comments left |
May 19 2008 | | Improved ticket notifications A complete ticket report is now sent out to requestors and staff members have the ability to add additional details to the notification email sent to requestors. They can also choose to include or hide ticket responses. 2 comments left |
May 19 2008 | | Adding a custom field to the requestor interface Group managers now have the ability to display some or all of the custom fields on the requestor's new ticket submission form. 0 comments left |
May 08 2008 | | Improved Custom Fields A group manager can define up to five custom fields in the system. These can be text fields or drop-down lists and may be used as filters in the list and report generator. 0 comments left |
May 08 2008 | | Auto-filtering based on categories and locations Ability to assign staff to specific categories and locations. This feature helps categorize tickets, which now auto-filter based on categories and locations. 0 comments left |
May 07 2008 | | Ticket Follow-Up Requestors now have the ability to follow-up on pending tickets, giving them an opportunity to add details about the problem they are experiencing. 0 comments left |
May 07 2008 | | Requestor Ticket History Requestors are now able to view their ticket history. 0 comments left |
May 07 2008 | | Location, Location, Location Adding locations to help with ticket management and workflow 0 comments left |
May 07 2008 | | Ticket Cancellation Cancelling a ticket from MyTechDesk 0 comments left |
May 07 2008 | | Ticket To-Do Lists A single ticket may have multiple to-do items associated with it, this feature will help manage those to-do's. 0 comments left |
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Most Recent
MyTechDesk and Calaxy Asset Integration
Tuesday, August 19th, 2008
Importing Requestors
Monday, June 2nd, 2008
Searching tickets/responses
Thursday, May 22nd, 2008
Alternate location
Tuesday, May 20th, 2008
Reset your password
Tuesday, May 20th, 2008
Tuesday, August 19th, 2008
Importing Requestors
Monday, June 2nd, 2008
Searching tickets/responses
Thursday, May 22nd, 2008
Alternate location
Tuesday, May 20th, 2008
Reset your password
Tuesday, May 20th, 2008
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