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This new Follow-Up feature allows requestors to follow up on a pending ticket. They may want to add more details to their tickets or inquire about the status of a ticket.
To follow up on a ticket, simply click on the ticket and type your questions, comments or additional information about your problem in the Follow-Up box displayed below your ticket description.
The Follow-Up History is then listed on your ticket:
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All you need to know about MyTechDesk...
Ticket Follow-Up
Wednesday, May 7th, 2008This new Follow-Up feature allows requestors to follow up on a pending ticket. They may want to add more details to their tickets or inquire about the status of a ticket.
To follow up on a ticket, simply click on the ticket and type your questions, comments or additional information about your problem in the Follow-Up box displayed below your ticket description.
The Follow-Up History is then listed on your ticket:
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