Wednesday, May 7th, 2008

Once a ticket has been created, the staff can go to the ticket and create a "to-do" list which would be associated with the ticket. As an example, a ticket may be submitted to install a new computer. To complete that ticket the physical part of setting-up the computer is just one item that needs to be done, but there are other things such as setting up the network, putting the computer on the right VLAN, installing the appropriate software, the list could go on. Now MyTechDesk can track all of the "to-do" items which need to be completed in order to complete the ticket.

After a ticket has been saved and entered, staff can enter items into the to-do list (requestors do not see and cannot enter items in the to-do list). Under the Task part of the ticket you will see a new section called "To-Dos" which looks like this:


To add items to the to-do list click on the Add to-do link, this will bring up the to-do form.



Once you have completed the form click the save button and the to-do item will be added to the list.
The to-do-list is ordered based on the date the tasks is due, so you should see items which have been assigned the earliest due date at the top of the list.

Staff members can click on the name of the tasks to get more information such as the description. Once a to-do item has been completed, open the to-do item and click on the Complete button, the to-do list will display completed items by coloring the row.

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