Thursday, May 8th, 2008

A group manager can define up to five custom fields in the system. Once created, these fields are available in new and existing tickets, and may be used as filters in the list and report generator.

To add a custom field, the group manager will follow these steps:

Go to Options Under Group Settings, go to Manage Group Account Select Custom Fields   Click on Add Custom Field  Select "TEXT" or "LIST" from the Custom Field Type drop-down Complete the information Hit Submit

If you selected LIST, the following steps will show you how to enter the values for the drop-down list.

Click on the custom list

You will be able to add the different values for that list under Custom Field Option

Under Add new option, type a value and click add

Repeat until you are done inputting your drop-down list options.

A group manager can define up to five custom fields in the system.
A custom field may not be deleted if field data exists in any record.

Note: Wild cards * can be used to search text fields.

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