Monday, May 19th, 2008

E-mail notifications were significantly improved with this upgrade. Not only do they include a detailed report of the completed ticket, they can also be customized. Staff members now have the ability to include additional text to the e-mail notification sent out to requestors when a ticket is completed.

To notify a requestor that his/her ticket has been completed, select "Completed" in the status drop-down list or click on the "Complete" button. Once the ticket is set to "Completed" the box next to "Notify requestor" becomes active.



Placing a checkmark in that box will bring up a pop-up window where you can type additional information.
Note: Some schools use this optional message to include a link to their satisfaction survey.



The Ticket Notification Message pop-up window also lets you choose whether to include the ticket response history in the e-mail notification. If you would like to include ticket responses in the message sent out to requestors, simply place a checkmark in the box next to "Include ticket response history with this message to the ticket requestor"

Then click ok.

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