All you need to know about MyTechDesk...
Since some requestors may work at a different location occasionally, we have added an alternate location field in the Ticket page. It is now possible to assign a ticket to an alternate location.
For example, a teacher may typically be in Room 101 but the problem he/she is reporting pertains to the Computer Labs. This teacher's primary location is Room 101 but he/she will be able to select an alternate location informing staff members that the problem is actually located in the Computer Labs.
Requestors are typically assigned to a primary location. If a requestor is not at his/her primary location, he/she may select an alternate location to let staff members know where the problem can be found.
Requestors may select an alternate selection when they submit a ticket.
Staff members may also select alternate locations.
Flag as inappropriateTuesday, October 14th, 2008 @ 12:44 AM
It would be a lot more clear if you called the location field "Requestor Location".
Flag as inappropriateTuesday, October 14th, 2008 @ 8:15 AM
Ric,
The alternate location allows requestors and technicians to assign a ticket to a different location.
For example, a teacher may teach in Room 101.
Room 101 is the primary location for that requestor.
But this teacher may need to report a problem in the computer labs for example.
The computer lab would be the Alternate location in this case.
I hope this helps!
Thank you.
MyTechDesk
Flag as inappropriateTuesday, May 12th, 2009 @ 11:39 AM
It is still confusing. Is this field supposed to be the location of the requestor or the location of the issue? If equipment, then call it "issue location" or something. When you click on the help popup associated with this field, it says "sets the location of the ticket", which is even more confusing. Tickets don't have locations. I suggest that the word "location" by itself is ambiguous, so you should rename the "primary location" field to be "requestor location" and the "alternate location" field to be "issue location".
Flag as inappropriateLeave a comment
This K12HSN blog does not allow anonymous comments.
- To leave a comment, please log in to K12HSN Blogs.
- Don't have a K12HSN account? Sign up here.
 | | Subscribe to feed |
> View all tags
Tuesday, August 19th, 2008
Importing Requestors
Monday, June 2nd, 2008
Searching tickets/responses
Thursday, May 22nd, 2008
Alternate location
Tuesday, May 20th, 2008
Reset your password
Tuesday, May 20th, 2008
K12HSN is a program funded by the California Department of Education.