MyTechDesk Blog
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Entries categorized in 'Staff'

June 2008
Jun
02
2008

Importing Requestors
Requestors can be imported into MyTechDesk. This feature makes it easy to upload requestor accounts.
3 comments left

May 2008
May
22
2008

Searching tickets/responses
The Ticket List screen allows tickets to be searched by entering the ticket number or keywords.
0 comments left

May
20
2008

Reset your password
Staff and requestors may reset their password. The new password will be sent out to users via e-mail.
0 comments left

May
19
2008

Improved ticket notifications
A complete ticket report is now sent out to requestors and staff members have the ability to add additional details to the notification email sent to requestors. They can also choose to include or hide ticket responses.
2 comments left

May
08
2008

Improved Custom Fields
A group manager can define up to five custom fields in the system. These can be text fields or drop-down lists and may be used as filters in the list and report generator.
0 comments left


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