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        <title>MyTechDesk Blog</title>
        <description><![CDATA[Using MTD]]></description>
        <link>http://www.k12hsn.org</link>
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            <title>California K-12 High Speed Network</title>
            <link>http://www.k12hsn.org/edzone</link>
            <description><![CDATA[Feed provided by California K-12 High Speed Network. Click to visit.]]></description>
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            <title>MyTechDesk and edZone Asset Integration</title>
            <link>http://www.k12hsn.org/edzone/blogs.php/mytechdesk/2008/08/19/asset-management-integration</link>
            <description><![CDATA[MyTechDesk is now fully integrated with edZone Assets, a new asset management tool available in edZone.]]></description>
            <author>MyTechDesk Blog</author>
            <pubDate>Tue, 19 Aug 2008 14:06:19 +0100</pubDate>
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            <title>Importing Requestors</title>
            <link>http://www.k12hsn.org/edzone/blogs.php/mytechdesk/2008/06/02/importing-requestors</link>
            <description><![CDATA[Requestors can be imported into MyTechDesk. This feature makes it easy to upload requestor accounts.]]></description>
            <author>MyTechDesk Blog</author>
            <pubDate>Mon, 02 Jun 2008 16:31:27 +0100</pubDate>
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            <title>Searching tickets/responses</title>
            <link>http://www.k12hsn.org/edzone/blogs.php/mytechdesk/2008/05/22/searching-ticketsresponses</link>
            <description><![CDATA[The Ticket List screen allows tickets to be searched by entering the ticket number or keywords.]]></description>
            <author>MyTechDesk Blog</author>
            <pubDate>Thu, 22 May 2008 14:23:15 +0100</pubDate>
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            <title>Alternate location</title>
            <link>http://www.k12hsn.org/edzone/blogs.php/mytechdesk/2008/05/20/alternate-location</link>
            <description><![CDATA[Staff and requestors can assign tickets to an alternate location.]]></description>
            <author>MyTechDesk Blog</author>
            <pubDate>Tue, 20 May 2008 17:09:41 +0100</pubDate>
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            <title>Reset your password</title>
            <link>http://www.k12hsn.org/edzone/blogs.php/mytechdesk/2008/05/20/reset-your-password</link>
            <description><![CDATA[Staff and requestors may reset their password. The new password will be sent out to users via e-mail.]]></description>
            <author>MyTechDesk Blog</author>
            <pubDate>Tue, 20 May 2008 17:09:19 +0100</pubDate>
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            <title>Improved ticket notifications</title>
            <link>http://www.k12hsn.org/edzone/blogs.php/mytechdesk/2008/05/19/improved-ticket-notifications</link>
            <description><![CDATA[A complete ticket report is now sent out to requestors and staff members have the ability to add additional details to the notification email sent to requestors. They can also choose to include or hide ticket responses.]]></description>
            <author>MyTechDesk Blog</author>
            <pubDate>Mon, 19 May 2008 09:59:05 +0100</pubDate>
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            <title>Adding a custom field to the requestor interface</title>
            <link>http://www.k12hsn.org/edzone/blogs.php/mytechdesk/2008/05/19/adding-a-custom-field-to-the-requestor-interface</link>
            <description><![CDATA[Group managers now have the ability to display some or all of the custom fields on the requestor's new ticket submission form.]]></description>
            <author>MyTechDesk Blog</author>
            <pubDate>Mon, 19 May 2008 09:53:35 +0100</pubDate>
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            <title>Improved Custom Fields</title>
            <link>http://www.k12hsn.org/edzone/blogs.php/mytechdesk/2008/05/08/improved-custom-fields</link>
            <description><![CDATA[A group manager can define up to five custom fields in the system. These can be text fields or drop-down lists and may be used as filters in the list and report generator.]]></description>
            <author>MyTechDesk Blog</author>
            <pubDate>Thu, 08 May 2008 15:53:26 +0100</pubDate>
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            <title>Auto-filtering based on categories and locations</title>
            <link>http://www.k12hsn.org/edzone/blogs.php/mytechdesk/2008/05/08/ticket-categories</link>
            <description><![CDATA[Ability to assign staff to specific categories and locations. This feature helps categorize tickets, which now auto-filter based on categories and locations.]]></description>
            <author>MyTechDesk Blog</author>
            <pubDate>Thu, 08 May 2008 11:46:42 +0100</pubDate>
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            <title>Ticket Follow-Up</title>
            <link>http://www.k12hsn.org/edzone/blogs.php/mytechdesk/2008/05/07/ticket-followup</link>
            <description><![CDATA[Requestors now have the ability to follow-up on pending tickets, giving them an opportunity to add details about the problem they are experiencing.]]></description>
            <author>MyTechDesk Blog</author>
            <pubDate>Wed, 07 May 2008 16:03:33 +0100</pubDate>
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